How long will it take to receive my package?
Delivery time is currently between 5 and 12 working days as it is shipped from our warehouse abroad. We will keep you informed about the status of your order via email. If the parcel has still not arrived after the expected time, please send an email to our customer service, they will be happy to help you!
Which payment methods are accepted?
We accept payments via Creditcard (Visa, MasterCard, Maestro, Amex), Paypal and Apple Pay. If you are unsure whether your payment method is accepted, please follow the steps on the payment page to confirm your payment method.
Will my purchase be secured?
We use the payment system called Mollie to process all our orders through a safe and secure payment system.
How do I place an order?
Orders can be placed via our secure payment page. To make a purchase, click on "Add to basket" on any of our products and place your order.
Do I need an account to place an order?
No account is required to place orders with us.
Who should I contact if I have any questions?
If you have any questions or comments about your order, please feel free to contact us at: info@hemes-au.com or the contact page on our website.
How can I cancel or return my order?
To return an item, simply contact our customer service team at info@hemes-au.com or via the contact button on the website and we will process your return. After confirming your return, you can send the item back to us.
Can I exchange my order?
The best and quickest way to receive the correct product as soon as possible is, once your return has been confirmed, to place a new order with the correct product on our website.
